About » Communication Process

Communication Process

Have a concern or question? Please see Horizon's communication process to learn the steps for addressing school-related concerns:
  • Step 1: Speak with your child's classroom teacher.
  • Step 2: If unresolved, contact your school principal.
  • Step 3: Next, you may contact a superintendent at the division office.
  • Step 4: If needed, speak with the Director of Education.
  • Step 5: As a final step, you may submit concerns in writing to the Board of Education.

You can find this resource under the 'Contact Us' tab on all Horizon school websites. Clear communication supports strong partnerships between schools and families, ensuring the best possible outcomes for our students.
Infographic showing Horizon School Division's five-step Communication Process: Classroom Teacher, Principal, Superintendent, Director of Education, and Board of Education. Each step guides parents and caregivers on how to address school-related concerns.