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Horizon School Division
Creating a better world, one student at a time.
AP 152 - Concerns and Issues

Background

It is expected that in the course of operations, misunderstandings and concerns will occur at all levels of the organization. Every effort should be made to handle the concern at the earliest stage. Nothing in this procedure precludes groups of people from meeting jointly, if they so desire. However, it is vital to understand that the process of “natural justice” means that the involved people should always be present at this initial stage.

This procedure shall be communicated to all Division stakeholders through appropriate means.

Matters of alleged criminal behavior must be reported immediately to the Director.

Procedures

1. General Guidelines for Addressing All Concerns and Issues
1.1. In this procedure, it is the duty of an employee to inform the complainant of the process of addressing a particular issue or concern.
1.2. Complainants should be encouraged to inform the employee with whom they are dealing that they will pursue the next step.
1.3. During each step in the processes outlined in this procedure, the complainant should offer the employee reasonable time to address a concern.
2. Parents’ Concerns and Issues

If a parent has a concern about his/her child, he/she should:
2.1. First contact the child's teacher.
2.2. If not satisfied, contact the Principal.
2.3. If not satisfied, direct the concern to the Horizon School Division #205 Central Office in the following manner:
2.3.1. If not satisfied and the concern relates to issues other than an employee of Horizon School Division, contact the appropriate Superintendent.
2.3.2. If not satisfied, and the concern relates to an employee of Horizon School Division, contact the Deputy Director of Education, or the Superintendent of Human Resource Services.
2.4. If not satisfied, contact the Director of Education.
2.5. If not satisfied, contact in writing, the Board of Education.
2.6. If not satisfied, contact the Ministry of Education.
3. Students’ Concerns and Issues

If a student has a concern, he/she should:
3.1. First contact his/her teacher.
3.2. If not satisfied, contact the Principal.
3.3. If not satisfied, contact the appropriate Superintendent.
3.4. If not satisfied, contact the Director of Education.
3.5. If not satisfied, contact in writing, the Board of Education.
3.6. If not satisfied, contact the Ministry of Education.
4. Employees’ Concerns and Issues

Approaches to resolving some concerns and issues are outlined in local agreements and in employees' Codes of Ethics. Beyond such concerns, if an employee has a concern, he/she should:
4.1. If an employee has a concern or issue with another employee he/she should first address the issue or concern with that person.
4.2. If not satisfied, contact his/her direct supervisor. If the employee’s concern is about the supervisor, this step may be omitted if there is a legitimate concern of reprisal.
4.3. If not satisfied, contact the person at the next level of supervision until the level of Superintendent, or Deputy Director has been reached.
4.4. If not satisfied, contact the Director of Education.
4.5. If not satisfied, contact in writing, the Board.
4.6. If not satisfied, contact the Ministry of Education.
4.7. Reprisals of any kind are not tolerated and will be dealt with to the full extent of disciplinary action.

Reference: Sections 85, 87, 109, 148, 151 Education Act

Date March 29, 2011
Revised October 27, 2016