3.1 log onto the system using your network credentials and password at support.horizonsd.ca
3.2 using a series of drop-down boxes select the category that best represents your concern
make sure to choose the location where you are reporting the problem
as the assignment logic for tickets will ensure your local technician
gets the request for help alert
3.4 click save on the ticket request window
if you have more than one item to request help with please follow
steps 1 to 3 again. This is to ensure that each item you require
assistance is resolved in order
4.1 No Internet available for the entire school.
4.2 All computers in main lab unable to find network.
4.3 School wide network problems involving all computers and users.
4.4 No access for the secretary to the Maplewood system from the office computer.